Base service fee
Covers the work that requires someone physically present: brief writing, factory screening, site visits, production follow-up and inspection. Fixed by project complexity and duration, written into the quote before signing.
- Priced per project, not per hour
- Scope fixed once, before signing
- Out-of-scope work is confirmed separately
Success commission
Tied to purchase value and charged once the order is actually placed and shipped. No deal, no commission — our interest points the same way as yours.
- A percentage of purchase value
- Charged only after shipment
- The rate is stated in the quote and not changed mid-project
Pass-through costs
Sample charges, third-party testing, international freight and duty — money that goes to a third party. Settled against receipts, with no mark-up.
- Settled against invoices and payment receipts
- No service fee added on top
- Large items are confirmed with you before payment
What is free
- First consultation and requirement assessment
- Initial factory-matching outline by category and cluster
- Written quote with the fee structure explained
- Export document checklist and compliance pointers
What we do not do
- We do not advance payment for goods or provide supply-chain finance
- We do not make the HS classification declaration decision for you or your broker
- We do not promise 'the lowest price' or 'guaranteed customs clearance' — neither is ours to decide alone
Fee questions
Why not just publish the commission rate?
The rate moves with category, value and workload; a single fixed number would mislead. After the requirement assessment you get a written quote stating both rate and scope — that is the binding version.
What if the project stops halfway?
Completed work is settled by stage (the base fee is split by progress), commission not yet earned is not charged, and pass-through costs already incurred are settled on receipts. Stop conditions live in the contract, not in conversation.
Why do I pay for samples and testing?
Both go to the factory and the laboratory, not to us. We forward them against receipts with no mark-up, and confirm large amounts with you before paying to avoid disputes later.
Can you guarantee a lower price than I pay now?
No. Price comes from factory, material, volume and process. What we guarantee is comparable quotes laid side by side with hidden costs labelled. If the numbers do not work, we say so.