Refund & Return Policy
Last updated: September 29, 2026
This policy explains fee arrangements for WhySource sourcing-coordination services. We do not sell goods directly; product returns and after-sales are handled by you and the supplier under the trade terms.
1. Service Fees
- Sourcing-coordination fees are charged after both parties confirm the scope; amounts and refund conditions are per written agreement.
- If we fail to provide the agreed service for our own reason, fees collected are refunded or offset by mutual agreement.
2. Cancellation and Rescheduling
- Cancellation before service start: actual incurred costs (e.g., audit travel, sampling) are settled and the balance refunded.
- Costs already paid to third parties and non-refundable (e.g., samples, testing) are excluded from refunds.
3. Product Returns
- We only provide sourcing coordination; product quality, returns and after-sales are the supplier's responsibility under the trade contract; we can assist communication and claims.
4. Dispute Handling
- For service disputes, contact sales@whyseek.net within 7 business days of occurrence; we respond within 3 business days.
Guangzhou WenXun Technology Co., Ltd.
sales@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays